1and1 VS GoDaddy on Shared Hosting Quality

Both of 1and1 and GoDaddy were established as domain registrars, but now, they also provide various other online services including shared hosting, dedicated servers, cloud servers, online marketing packages and website builders.

Besides, the two companies have some more similarities. For example, both are large companies serving millions of customers, and in terms of shared hosting, they both offer Linux hosting and Windows hosting.

Despite these facts, 1and1 and GoDaddy differ much from each other in shared hosting, such as the control panel, prices and technical support. In this comparison, we are going to make everything about their Linux shared hosting clear so that you can have a better understanding and make a clear-cut decision. Now begin with our ratings for them.

Rating 1and1 GoDaddy
Prices 4 of 5 Star 3 of 5 Star
Features 2.5 of 5 Star 3 of 5 Star
Speed 2.5 of 5 Star 2.5 of 5 Star
Uptime 4 of 5 Star 4 of 5 Star
Customer Support 2 of 5 Star 2.5 of 5 Star
Read More 1and1 Review GoDaddy Review

Hosting Prices & Refund Policies

Plans and prices

Both of 1and1 and GoDaddy offer 3 shared hosting plans, and they have very similar regular/renewal prices. 1and1 prices its plans from $6.99/mo, $9.99/mo and $14.99/mo, and similarly, GoDaddy rates the plans at $6.99/mo, $8.99/mo and $14.99/mo. However, the two web hosts are now providing different discounts for the first term.

1and1 is allowing a huge discount for the cheapest Unlimited plan with which you can get an extremely low sales price of $0.99/mo. The more expensive the plan you choose, the smaller the discount will be. So for the other two plans, the discounted prices are $4.99/mo and $9.99/mo.

When considering 1and1 plans, you have to pay attention that all the plans come with a single billing cycle – 1 year only. No monthly, quarterly or biennial terms are available for choosing.

GoDaddy is offering 42% to 50% discounts for its plans. The primary Economy plan, which has the same renewal price as 1and1 Unlimited, is currently available at $3.99/mo. The special rates for the other plans are $4.49/mo and $7.99/mo.

Judging from the cost solely, we cannot say which company is the winner.

Refund policies

Both 1and1 and GoDaddy provide refunds for accounts cancelled within 30 days after the initial order is placed. Any account terminated without the timeframe is not eligible for a refund. Besides, domain registrations, domain renewals, website builders and any other add-on services are non-refundable.

In fact, when looking into the refund policies of GoDaddy, you will find more details. For example, the 30-day refund guarantee is only valid for terms longer than 1 year, and for the shorter terms like 1 month, 3 months and 6 months, refunds are only allowed when the service is terminated within 48 hours. For a semi-annual plan, 48 hours are too short for testing.

Features & Ease of Use

Resources and primary hosting features

When comparing 1and1 Unlimited plan with GoDaddy Economy plan, we found that the former comes with fewer limits on the resources. For instance, Unlimited includes unlimited disk storage, while Economy allows up to 100 GB. In addition, you can host multiple domains with the former plan but a single domain with the latter.

However, neither of Unlimited and Economy delivers the best price value in the industry when their limitations in the features are combined together with the costs. To know why, read the feature information in the following table.

Features 1and1 GoDaddy
Plan Unlimited Economy
Hosted Domain(s) Unlimited 1
Free Domain Yes Yes
Disk Space Unlimited 100 GB
Data Transfer Unlimited Unlimited
MySQL Databases 20 10
PostgreSQL Databases N/A N/A
Email Addresses 100 100
FTP Accounts 20 50
SSH Yes Yes
Ruby on Rails Yes No
Marketing Credits $50 Unspecified
Refund Guarantee 30 Days 30 Days
Regular Price $6.99/mo $6.99/mo
Special Offer $0.99/mo $3.99/mo

Control panel

The web hosting control panel is one of the biggest differences between 1and1 and GoDaddy. The former supplies a custom built control panel in all the web hosting plans, while the latter offers cPanel, an intuitive control panel having been serving webmasters since 1997.

In fact, 1and1 control panel and cPanel are built with many similar features, such as a domain manager, a web-based file manager, 1-click installer, email settings, and tools for billing management. Besides, they both have a simple interface.

However, unlike cPanel which receives numerous positive comments for the graphic design and ease of use, 1and1 control panel has been complained much for the following reasons.

  • The access speed needs improvements. The interface is too slow even for handling simple tasks like creating databases.
  • 1and1 does not offer any demo for the control panel, which makes it hard to experience the interface by yourself before placing an order.
  • The company does not have enough getting-start guides for the unique control panel.

Shared Hosting Performance

Uptime and reliability

We have seen few complaints about the security and uptime of the hosting services offered by 1and1 and GoDaddy. Since they are among the largest hosting providers, it seems that they have taken reliability seriously.

1and1 runs 7 data centers around the US and Europe. With interruption-free network connections and power supplies, the servers in the data centers stay online and accessible all the time. Although 1and1 fails to achieve 100% uptime, its uptime percentage has reached an excellent figure of 99.9%.

GoDaddy does not offer any information about its data centers, servers or network infrastructures on the official site. It is believed that GoDaddy places servers in 9 data centers among which only one is owned by the company itself.

Fortunately, GoDaddy has not encountered many terrible downtimes yet. And as long as you are not among the few unlucky ones, you can still expect 99.9% uptime from this hosting provider.

Speed for server responses and page loads

Although 1and1 and GoDaddy are quite good in uptime, they both lose their competitiveness in the industry due to fairly slow speed. Among all the well-known web hosts, they have been recognized as two of the slowest.

As a fast web host consumes about 200ms for server responses, and an ordinary company takes around 500ms, 1and1 and GoDaddy need much longer time. For the former, the server response time averages over 750ms, and the latter is even worse – over 800ms. The detailed monitoring results are presented in below.

Customer Support

Technical support is another common drawback between 1and1 and GoDaddy. Although the two web hosts claim to offer 24×7 ticket and phone support to all customers, the reality is somewhat disappointing.

  • Their support representatives are not always professional in web hosting. Some may know nothing about what you are asking, so the answers could be delayed and unprofessional.
  • Neither of them provides support via live chat, a convenient and instant way for asking for support. GoDaddy offered this communication channel for a while, but it later discontinued the service due to too many complaints about the long waiting time. You can still find a chat option on GoDaddy website, but it is unavailable all the time.

In addition, 1and1 has always been criticized for the unbearably slow response time for tickets (from 12 hours to a few days), and the indifference of the support representatives.

Are Their Shared Hosting Services of High Quality?

The answer is negative. The shared hosting services of 1and1 and GoDaddy feature high accessibility and affordable prices indeed, but they come with even more drawbacks such as the slow speed, poor support and unfavorable refund guarantees.

Considering these facts, we do not suggest either 1and1 or GoDaddy to be your next hosting provider. Instead, we will recommend some alternatives which are more focusing on the performance and support of their shared hosting services. Below are 3 of the good options.

Rank Company Highlights Price
1 JustHost
  • Free domain name
  • Unlimited bandwidth
  • 99.9% hosting uptime
  • Anytime money back
  • PHP, MySQL 5, Python, Perl, SSH, suPHP, SSL
  • 24×7 support via telephone, live chat & email
Learn more at http://www.justhost.com/
2 BlueHost
  • Free domain name
  • Enhanced cPanel
  • PHP, MySQL 5, Python, Perl, SSH, suPHP, SSL
  • Serving for 2 million websites since 1996
Learn more at http://www.bluehost.com/
3 InMotion
  • Automated daily backup
  • Fully upgradable
  • $100 Google ads,$75 Bing/Yahoo ads
  • Max speed zone technology, up to 6x faster than peers