Based on our real hosting experience together with customers’ feedback, we have formed this CoolHandle review to walk users through the in-depth evaluation of the company’s shared web hosting services.
Having been in the industry since 2001, CoolHandle positions itself as an expert that can handle any hosting needs of individuals and enterprises. By our surveys, however, the company is not a bad choice yet by no means an ideal web host.
Now, seek out the detailed reasons by referring to our thorough analysis on multiple aspects of its shared hosting packages, including the price, feature, uptime, speed, and support.
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Reputation
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Feature
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Speed
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Reliability
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Support
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Price$19.95/mo, 33% off $29.95/mo regularly
Hosting Plans & Prices
In total, CoolHandle has released three plans for shared hosting, including Starter, Business, and Pro. Currently, it prices these plans at $29.95/mo, $39.95/mo, and $49.95/mo for 1-month subscriptions. And for users choosing to pay every 3 months, the company lowers the price of its primary plan to $19.95/mo.
To be frank, CoolHandle hosting services are much more expensive than that of most shared web hosts available in the field. Especially, when compared with some budget yet reliable hosting companies like BlueHost who enables users to start their hosting journeys from $2.95/mo only, it certainly lacks competitiveness.
As for the money back guarantee, CoolHandle barely matches with the industry average 30 days, allowing users to ask for a full refund within this period if for any reasons they are not satisfied.
Server Resources & Basic Features
Generally speaking, CoolHandle includes each of its hosting plans with almost all the essential features that users may need to build a satisfying online presence.
In order to reveal both the highlights and shortcomings of the company’s feature offerings, we have compared CoolHandle Starter plan with Plus Basic plan to weigh the differences between it and the industry-acknowledged leading web host.
| Feature |  |
 |
|---|---|---|
| Plan in Comparison | Starter | Plus |
| Disk Space | Unlimited | Unlimited |
| Monthly Transfer | Unlimited | Unlimited |
| Free Domain | 1 | 1 |
| Hosted Websites | 5 | Unlimited |
| Sub Domain | 5 | Unlimited |
| Mail Boxes | 5 | Unlimited |
| FTP Accounts | 5 | Unlimited |
| MySQL Database | 5 | Unlimited |
| PostgreSQL Database | N/A | Unlimited |
| Control Panel | cPanel | cPanel |
| PHP 5 | Yes | Yes |
| Perl, Python, Ruby | Yes | Yes |
| Cron Jobs | Yes | Yes |
| SSH | Yes | Yes |
| Marketing Credits | N/A | $200 |
| Price | $19.95/mo | $3.95/mo |
| Conclusion | Not Recommended | Go BlueHost Plus |
From the table above and our investigations, we can conclude that CoolHandle indeed has some highlights as below from the perspective of hosting features.
- cPanel control panel for simplifying the management of websites and hosting accounts.
- Fantastico auto-installer for installing Joomla, WordPress, and many other free scripts with ease.
- The latest version of PHP, Perl, Python, and other critical programming scripts for web development.
- SSH access along with instant backup and password protect directories for safeguarding users’ data.
Despite these facts, the company strictly limits users’ access to a variety of server resources, such as the email accounts, databases, and so on. Considering the much higher price and restricted allocation of server resources, it is definitely less cost-effective than the opponent.
Uptime & Speed
CoolHandle provides each hosting plan with a 99.9% uptime guarantee. To fulfill this promise, it operates a state-of-the-art data center in Los Angeles, California and equips this data center with high-standard configurations, including redundant power supplies, firewall, smoke detection, 24×7 monitoring, etc.
Also, it maintains a partnership with three Tier 1 upstream providers to route around outages and spikes in traffic, which, in return, is helpful for boosting the hosting reliability.
Backed by rock solid data center facilities and advanced measures, CoolHandle has succeeded in following its 99.9% uptime guarantee, delivering an average of 99.91% in the past month. However, it takes nearly 650ms for server responses, which is not as satisfying as expected.
Customer Service
To help users solve issues that they may encounter during their hosting journeys, CoolHandle provides 24x7x365 US-based technical support via a toll-free telephone and ticket system. As it claims, no matter which contact method has been chosen, there would be a professional and experienced CoolHandle support expert being ready to help.
Besides, it offers a knowledgebase and hundreds of video tutorials on the website. With these materials, users are able to learn various aspects of their websites as well as troubleshoot some commonly-seen issues by themselves.
However, the company does not provide any live chat support, which may cause some inconvenience for users preferring this channel to get professional and timely assistance from the experts’ side.
Summary – Not Recommended
From this comprehensive CoolHandle review, we personally not recommend this company in consideration of its high pricing level, limited allocation of server resources, and slow page loading speed.
Instead, we sincerely recommend the following better alternatives for you. Besides providing rich featured hosting solutions at budget-friendly prices, these companies also guarantee excellent hosting performance and responsive customer service to support your online road to success.
| Rank | Company | Highlights | Price |
|---|---|---|---|
| 1 |
BlueHost
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Learn more at http://www.bluehost.com/
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$2.95/mo |
| 2 |
 InMotion
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Learn more at http://www.inmotionhosting.com/
|
$3.49/mo |
| 3 |
 WebHostingHub
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Learn more at http://www.webhostinghub.com/
|
$1.95/mo |
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4.5 of 5